Your mission

Making customers happy is great. But that’s not the goal — making them successful is what matters.

Customer Success is vital to our long-term profitability. We won't be successful unless our customers receive massive value from our product and become lifelong customers.

As such, we need a Customer Success Manager (CSM) Scale as part of the Customer Success Team to drive success with our customers at scale. The role will be focused on more than 300 self-serve customers who are fundamental for our growth and future plans. You’ll report to the Head of Customer Programs & Operations and work with others on scale customer programs, educational programs, and expansion programs.

This role includes responsibilities for Customer Success activities such as project and account management to achieve platform adoption and retention.

However, this will be done with the intention not to lead but to train, empower and grow the key platform users within the customers’ organization to be self-sufficient in all the steps through their customer journey. You will be the coach who guides our customers to success. a.k.a. Foleon Success Coach.

1

Function as the customer advocate and provide internal feedback on how we can better serve our customers at scale.

2

Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution.

3

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.

Powered by Foleon

Your mission

1

Function as the customer advocate and provide internal feedback on how we can better serve our customers at scale.

2

Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution.

3

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.

4

Collaborate with Customer Marketing, Customer Success Programs, and Education to ensure learning at scale.

Next up, your focus