Your focus
The role will include, but not be limited to:
Partner with Sales and Professional Services to develop plans to solve problems/barriers that our customers face in driving more engaging and scalable content.
Identify and share opportunities to develop new training materials designed to ensure successful customer onboarding and support business-wide adoption to the Customer Education Committee.
Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.
Manage a book of business with specific responsibilities: onboarding, retention, churn, and adoption of our top-tier customers.
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes.
The only place where success comes before work is in the dictionary.”