Competencies and qualifications
You are
- A strong relationship builder and have excellent interpersonal skills
- Driven, self-motivated, enthusiastic and have a “can-do” attitude
- Analytical and process-oriented
- Able to work in a dynamic environment in which the requirements are not always well-defined and priorities are subject to change
- Naturally curious with a distinct ambition to constantly bring ways we can improve as a team and in working with our customers.
- Eager to constantly learn and have a natural desire to share those learnings with team members
- Good at giving feedback
- Customer-centric
- Able to collect feedback and translate it into action points
- Result-focused
- Knowledgeable of product and customer impact
You have
- 3+ years experience in leading customer-facing organizations
- A consultative approach in driving change management with customers in order to help them adopt our product and best practices
- A strong background in Customer Success with a focus on driving onboarding, adoption, and retention with top-tier customers within SaaS environments
- A track record of delivering value to customers across different countries and regions
- Strong empathy for customers AND passion for adoption and growth
- Deep understanding of value drivers in recurring revenue business models
- The ability to understand and influence Customer Success such as NRR, Churn, and Time to Value Metrics.
- A demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Experience of working with CSM software is a plus (Gainsight, Client Success, Customer Success Box, etc.)